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Tickets and Passes

AMCRAK TRAVEL SERVICES

• Redemption travel may not be reserved unless a sufficient point balance is available in the member's AMCRAK TRAVEL SERVICES Guest Rewards account at the time of booking.

• Points may be redeemed for travel in the name of passengers other than the member, but tickets and travel documents are non-transferable once issued.

• Only one child (age 2-12) may be redeemed at half the rail fare for each adult in the reservation.

• Infants (under age 2) may travel without a ticket, but if a separate seat is desired for an infant, points must be redeemed according to the child rate policy.

• Redemption travel may not be bartered, brokered, purchased or sold, except under programs fully authorized and/or sponsored by AMCRAK TRAVEL SERVICES. A redemption ticket has no cash value.

Passengers with Disabilities

• Online reservations for passengers with a disability, including reservations for accessible space and/or seating, are currently limited to one-way and round-trip train travel only for one adult or child passenger with a disability and up to one discounted companion.

• Discounts are not combinable with other discounts (such as Senior, Rail Passengers Association, etc.) and promotions, unless such discounting is expressly described in the terms and conditions of a particular program.

• To receive a discounted ticket, written documentation of a passenger's disability must be presented at the ticket counter and when boarding the train.

• At the time of travel, passengers with a disability who travel in an accessible bedroom will be required to certify that they require one or more of the accessible features of the accessible bedroom in order to book and receive the discount.

• AMCRAK TRAVEL SERVICES train crews are not required or permitted to provide personal care assistance to passengers with a disability. It is the passenger's responsibility to travel with a companion/attendant as necessary.

• Wheeled mobility devices should not exceed 30 in (76 cm) wide and 48 in (122 cm) long and should have a minimum of 2 in (5 cm) of ground clearance. The weight limit for an occupied wheeled mobility device is 600 lbs. (273 kg). AMCRAK TRAVEL SERVICES permits both manually operated and battery powered wheeled mobility devices.

• To make reservations on the Auto Train (Lorton, VA to Sanford, FL), Downeaster (Boston, MA to Portland, ME) or Thruway connecting service (bus, ferry, taxi, etc.), or if you're traveling with more than one adult or with children/infants, call 1-800-USA-RAIL or TTY 1-800-523-6590 for assistance.

Multi-Ride Passes

• Multi-Ride pass holders need to confirm each trip (train and date) with RideReserve prior to traveling.

• Monthly passes are non-transferable.

• Six-ride passes are non-transferable.

• Monthly passes will be canceled automatically, and refund limits will be imposed, if passes are not picked-up on or before the first day of the valid travel month.

• Ten-ride passes are non-transferable on most routes. On Pacific Surfliner, more than one person may use a ten-ride passes at one time.

• Seating is limited. Seats may not be available on all trains at all times.

A ticket shall be valid for carriage or refund one year after date of purchase, unless otherwise provided.

Reservations must be made when required, and tickets are not transferable. If you do not board your train as booked, your entire reservation is subject to cancellation. In order to ensure the quality of travel and safety and security of its passengers, AMCRAK TRAVEL SERVICES may refuse to carry passengers:

• Who have not paid the applicable fare or do not have a valid ticket;

• Who have monthly, 10-ride or 6-ride tickets and have not made a required RideReserve confirmation prior to departure on applicable services;

• Who present an AMCRAK TRAVEL SERVICES ticket purchased from an unauthorized third party. AMCRAK TRAVEL SERVICES tickets may only be sold or issued by AMCRAK TRAVEL SERVICES or an authorized travel agent/tour operator. Any ticket purchased from an unauthorized third party will be voided. The ticket holder will not be eligible for travel or for a refund.

• Whose conduct is objectionable (such as, but not limited to, being under the influence of alcohol or narcotics);

• Whose personal hygiene makes them offensive;

• Who pose a health, safety or security hazard to other passengers or employees;

• Who refuse to comply with safety or security rules or with instructions of AMCRAK TRAVEL SERVICES personnel;

• Who is traveling with an animal that is not compliant with AMCRAK TRAVEL SERVICES policies (for example, the animal is not under control, acts violently, causes a significant disturbance, or is not housebroken);

• Who would require AMCRAK TRAVEL SERVICES personnel to provide personal care services or otherwise do not meet the essential requirements for the receipt of AMCRAK TRAVEL SERVICES services; or

• Who refuse to consent to AMCRAK TRAVEL SERVICES security inspections of persons and/or baggage onboard AMCRAK TRAVEL SERVICES trains and/or at designated areas, such as train platforms and passenger boarding or waiting areas.